Effective Date: January 1, 2025
Last Updated: March 19, 2026

1. Introduction

JayJay Consulting (“we,” “us,” or “our”) is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

By using our website or engaging our services, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information — name, email address, phone number, and mailing address.
• Financial Information — bookkeeping and payroll records, receipts, and other financial data necessary to provide our services.
• Business Information — business name, registration details, GST/HST/QST numbers, and payroll information.
• Technical Information — IP address, browser type, and pages visited when using our website.
• Communication Records — messages, emails, and notes from consultations or client portal interactions.

3. How We Use Your Information

We use your personal information to:

• Provide bookkeeping and payroll services
• Prepare financial and payroll information for clients’ use or for submission to relevant authorities as directed
• Communicate with you regarding your account, appointments, or service updates
• Respond to inquiries submitted through our website or client portal
• Comply with legal and regulatory obligations
• Improve our website and service offerings

We do not use your personal information for automated decision-making or profiling.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

• With Your Consent — when you have explicitly authorized us to share your information with a third party, such as a financial institution.
• Service Providers — trusted third-party providers who assist us in delivering our services (such as cloud bookkeeping or payroll software), bound by confidentiality agreements.
• Legal Requirements — when required by law, court order, or government authority.
• Business Transfers — in the event of a merger, acquisition, or sale of our business, your information may be transferred to the successor entity.

5. Client Portal & Data Security

We use a secure client portal to facilitate document sharing, communication, and service delivery. All data transmitted through our portal is encrypted. We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While we take every precaution, no method of electronic transmission or storage is 100% secure. Clients should use strong passwords and notify us immediately if they suspect unauthorized access.

6. Cookies & Website Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies do not collect sensitive financial or personal information. You may disable cookies through your browser settings, but this may affect certain website features.

7. Retention of Information

We retain your personal information only as long as necessary to provide our services and meet legal or regulatory record-keeping requirements. Tax-related and payroll records are generally retained for a minimum of six (6) years in Canada.

When no longer needed, information is securely destroyed or anonymized.

8. Your Rights

Under PIPEDA and applicable Canadian privacy law, you have the right to:

• Access — request a copy of the personal information we hold about you.
• Correction — request that inaccurate or incomplete information be corrected.
• Withdrawal of Consent — withdraw your consent to collection or use of information. Please note that withdrawing consent may limit our ability to provide bookkeeping or payroll services.
• Complaint — file a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.

To exercise any of these rights, contact us using Section 10 below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies independently.

10. Contact Us

JayJay Consulting
425 McArthur Avenue, Unit 3
Ottawa, ON, K1K 1G5, Canada
Phone: 613-257-9581

Phone :613-355-2710
Email: jayjayconsulting77@gmail.com
Website: www.jayjayconsulting.ca

11. Changes to This Policy

We may update this Privacy Policy at any time. Changes will be posted on this page with a revised effective date. Continued use of our website or services following any update constitutes your acceptance of the revised policy.

12. Disclaimer

JayJay Consulting provides bookkeeping and payroll services. We do not provide CPA, tax advisory, or assurance services. For professional tax advice, corporate filings, or regulatory compliance, we recommend consulting a licensed CPA or legal professional.